Reactions To Trauma – Resources for managers

Reactions To Trauma – Resources for managers

Management support

What is trauma? A trauma can be any distressing or upsetting event. Common traumas include accidents, disasters, or being hurt deliberately by other people. You might have experienced a trauma first-hand, or may have witnessed or heard about it. Trauma can happen to...
Handling a difficult conversation

Handling a difficult conversation

Management support

The Chartered Management Institute (CMI) defines a difficult conversation as a face to face exchange of information and views between two people. A difficult conversation is one whose primary subject matter is potentially contentious and/or sensitive and may elicit...